What to expect when we repair a WordPress website.
We start repairs quickly – often while you are speaking with us.
All technical repair and customer support is provided by our US based team of experts.
We capture your complete site and database. This data is downloaded for forensic review.
Every damaged site is different but our goal is to provide you with a safe site as soon as possible.
We display a maintenance screen to your visitors as soon as we can.
We review every file on the damaged site for malicious code.
We determine the number of hacked files and the extent of the damage to these files.
Depending upon the situation, we remove all malicious code or upload new files.
If it is possible to do, we determine how your site was attacked.
Additional scans are run to make sure all malware, viruses and back-doors are removed.
We add permanent security solutions to protect your site from future damage.
If your site was blacklisted, we will handle the process of getting the blacklisting removed.
We guarantee your sited will not be reinfected or damaged for 90 days.
Answers to Frequent Questions about Our Service.
- Redirects to other sites that are unknown to you
- Pop ups or links in unusual places.
Charitable or non profit organizations and small business start ups, contact us for special repair rates.
We understand the importance of controlling the cost to repair your damaged site. We also understand you likely want to know what the repairs will cost before we begin working. To meet these needs, we have set a two tier, flat rate, billing structure so that you know the total cost for repairs before we begin work.
Feel free to call us anytime with a hacking issue. If you are in the U.S., Canada, or Puerto Rico and would like for us to call you, please complete the form on the right. For other countries, we will contact you via Skype.
If you prefer to handle the entire repair process via email, please complete the more detailed form located here. We will provide you the same service using email as we do by phone or Skype.
We always appreciate hearing your comments
We work hard for our clients and we appreciate it when they comment on our work. We enjoy hearing when we meet or exceed your expectations. We especially want to hear if you have suggestions for making our services better.
When I first saw it, I thought my website was destroyed. Only one defaced page existed. I was amazed when I saw it after it was repaired. Everything works!
I didn’t maintain my site as I should. I’m happy that my hacked site could be put back together without loosing more money.
Wow! My site was back online in less than two hours. They finished testing in about four hours. I’m not technical and glad someone was able to help me.
My site had been hacked with pharmaceutical junk. HackedWPapp is truly a one stop shop for fixing your site if it gets hacked. Thanks again guys.