Hacked? We are Here to Help 2016-11-07T08:46:12+00:00

What to expect when we repair a WordPress website.

  • We start repairs quickly – often while you are speaking with us.

  • All technical repair and customer support is provided by our US based team of experts.

  • We capture your complete site and database. This data is downloaded for forensic review.

  • Every damaged site is different but our goal is to provide you with a safe site as soon as possible.

  • We display a maintenance screen to your visitors as soon as we can.

  • We review every file on the damaged site for malicious code.

  • We determine the number of hacked files and the extent of the damage to these files.

  • Depending upon the situation, we remove all malicious code or upload new files.

  • If it is possible to do, we determine how your site was attacked.

  • Additional scans are run to make sure all malware, viruses and back-doors are removed.

  • We add permanent security solutions to protect your site from future damage.

  • If your site was blacklisted, we will handle the process of getting the blacklisting removed.

  • We guarantee your sited will not be reinfected or damaged for 90 days.

Answers to Frequent Questions about Our Service.

You are the best judge of your site, no one knows more about its proper operation than you. If you feel something is not right, you are very likely correct in your feelings. Definite signs of malware and hacking are:

    • Redirects to other sites that are unknown to you
    • Pop ups or links in unusual places.
Each site is different but we often have damaged sites restored in as little as two hours. However, getting the site working again is just a part of what we do. We assure the malicious code is completely removed and we secure the site against future damage. Some very damaged sites and sites where hackers were more through will take longer.
We understand the importance of controlling the repair cost. We also understand you likely want to know what the repairs will cost before we begin working. To meet these needs, we have set a two tier, flat rate, billing structure. For smaller WordPress sites we charge $149 for repairs. We define smaller sites as sites under 100 megs of disk usage or roughly 10 to 15 pages or posts. For larger WordPress sites we charge $249 for repairs

Charitable or non profit organizations and small business start ups, contact us for special repair rates.

We believe our rates are a good value for the level of service that we provide. There may be lower prices available but the lower price may not include the amount of services and the guarantee we provide you.
Sure, many people successfully repair their own damaged websites. What we offer you is our knowledge, experience, the speed of our repairs along with the peace of mind that comes with knowing all malware and back-doors are professionally removed from your site.

Stop Badware at https://www.stopbadware.org/ is a good starting point if you plan to repair your own site. WordPress.org maintains support forums with volunteer peer support provided.

After your site is restored, we will contact any sites who you know are blacklisting your website. We will also search all our blacklisting sources to make sure we find and remove all blacklistings.
We will repair your site for free if it is hacked or reinfected for 90 days.
We will locate and remove the malicious code added to your site. However, sometimes sites have no usable existing data or any back up source. We are very good at what we do, but if a hacker has deleted or destroyed the only copy of your data, we can not recover it. In situations such as this, we would refund your money.
Determining the method the hacker used to access your site is important to us. However, hackers sometimes go to the extra work of covering their entry. Or, occasionally the server will not provide us with enough information to determine the entry method. So, we can not always determine how your site was attacked. We can assure you that your site is secure when we finish, even if we do not find a specific cause.
We search for malicious code in every file in your site. We pay special attention to files we determine to be modified by the hacker.
Yes, contact us. We will be happy to help you and your clients.

Charges for Repairing a Hacked WordPress Website:

We understand the importance of controlling the cost to repair your damaged site. We also understand you likely want to know what the repairs will cost before we begin working. To meet these needs, we have set a two tier, flat rate, billing structure so that you know the total cost for repairs before we begin work.

Charitable or non profit organizations and small business start ups, contact us for special repair rates.
For smaller WordPress sites we charge $149 for repairs.
We define smaller sites as sites under 100 megs of disk usage or roughly 10 to 15 pages or posts.
For larger WordPress sites we charge $249 for repairs.
If you are unsure of the size of your installation, only pay the lesser charge. If we find that your site is larger than our small site guidelines, we will notify you before we begin working.
We guarantee to remove the damage done by the attack or we will return your payment in full. We check each file and database entry to assure that no malicious code still exists on your website. However, if within 90 days, the site we repaired is hacked again or becomes reinfected we will repair it for free. For more information, please read the full terms of our guarantee.

Feel free to call us anytime with a hacking issue. If you are in the U.S., Canada, or Puerto Rico and would like for us to call you, please complete the form on the right. For other countries, we will contact you via Skype.

If you prefer to handle the entire repair process via email, please complete the more detailed form located here. We will provide you the same service using email as we do by phone or Skype.

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Client Reviews.

We always appreciate hearing your comments

We work hard for our clients and we appreciate it when they comment on our work. We enjoy hearing when we meet or exceed your expectations. We especially want to hear if you have suggestions for making our services better.

When I first saw it, I thought my website was destroyed. Only one defaced page existed. I was amazed when I saw it after it was repaired. Everything works!
Hami, a WordPress Travel Blog
I didn’t maintain my site as I should. I’m happy that my hacked site could be put back together without loosing more money.
Griffin, a WordPress eCommerce site
Wow! My site was back online in less than two hours. They finished testing in about four hours. I’m not technical and glad someone was able to help me.
Bo, a WordPress Blog and bbPress Forum

My site had been hacked with pharmaceutical junk. HackedWPapp is truly a one stop shop for fixing your site if it gets hacked. Thanks again guys.
Matt, a WordPress Blog about How to Be a Better Father